Privacy Policy

We are committed to being transparent about how we collect and process your personal information.

We want you to be informed about how your Personal Data is used and processed. To support this, we use various methods to provide you with relevant information at the right time. If specific details are required, we will make them available to you when appropriate. We're also happy to answer any questions and clarify any limitations that apply under law. You can reach us by email at the address below: info@meritaldive.com

Your personal data will only be used for the purposes set out in this Policy.

We process your personal data for a range of purposes: to provide the website and connect you with third-party trading platforms (the "Services"); to improve the site; to protect our rights and interests; to support the maintenance and delivery of the Services; to meet regulatory and legal obligations; and to carry out administrative and business activities necessary for the Services to function.
We also process your personal data to better understand your preferences and needs.

Access meaningful tools to protect your rights in relation to your Personal Data:

To exercise your rights in relation to your personal data, contact us at any time. You may request access to your personal data, ask us to correct or delete it, restrict or stop its use, or transfer it to you or a third party. We will accommodate your request accordingly.

Protect Your Personal Data:

While we cannot guarantee the complete security of your personal data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This policy describes the types of personal data the Company collects about natural individuals, how that data is processed, shared with third parties, and secured.
This policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly, or through a combination of information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for users aged 18 and over. We do not knowingly collect personal data from, or permit the use of our services by, anyone under the age of 18. If we become aware that personal data has been collected from a person under 18, we will delete it promptly.

2. What Personal Data Do We Hold About You?

When you access our services, channels, or website, we collect personal data. This may occur directly — when you provide it to us — or indirectly, through analysis of how you use our services or channels, or when we receive it from our third-party partners.

You are not required to provide personal information to us. However, choosing not to do so may limit our ability to deliver our services or grant you access to the website.

You are not required to provide us with personal data. However, withholding it may prevent us from delivering our Services or granting you access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity log, traffic data (such as your IP address, access dates and times), language settings, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information you provide directly to third-party platforms to facilitate trade: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data We process your personal data only where we have a lawful basis to do so. The specific legal basis depends on the type of personal data involved and the context in which it is collected. In general, we collect personal data only where: — we have your consent; — processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract; — processing is necessary to comply with a legal obligation; or — processing is in our legitimate interests, provided those interests are not overridden by your rights and interests. Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal. Where providing personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, failure to provide the requested data may prevent us from delivering our Services or granting you access to the website. If you have questions about the legal basis on which we process your personal data, please contact us using the details provided in this policy.

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: With your consent. We will share your personal data with third parties where you have given us explicit consent to do so. Service providers. We work with trusted third-party service providers who process personal data on our behalf to support the delivery of our services. These providers are bound by contractual obligations to handle your data securely and only for the purposes we specify. Legal and regulatory obligations. We may disclose your personal data to regulatory authorities, law enforcement agencies, or other third parties where required by applicable law or regulation. Business transfers. If we undergo a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your personal data. Protection of rights. We may disclose personal data where we reasonably believe it is necessary to protect the rights, property, or safety of our company, our users, or others. Third parties we share your personal data with are required to handle it in accordance with applicable privacy obligations. We do not sell your personal data to third parties for their own marketing purposes.

We may share your Personal Data with third-party service providers who support our operations, including hosting and storage providers and user experience analytics services. You may also request that we share specific Personal Data with third-party trading platforms. Where you make such a request, we will share the Personal Data you have provided to us with those platforms. Your Personal Data shared in this way is subject to the privacy policies of the relevant third-party trading platforms, and it may be shared with more than one platform. We may share Personal Data with related entities or business partners where doing so supports the development and improvement of our products and services. Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other official authorities. We may also share your Personal Data with prospective investors, buyers, or lenders in connection with a transaction involving the Company or any entity within its group — including the transfer or sale of assets, or any merger, restructuring, consolidation, or bankruptcy — should such a transaction proceed.

7. Cookies and Third-Party Services We use cookies and third-party services on our website. Some of these are essential for the site to function; others help us understand how visitors use our site and improve your experience. Third-party services we integrate may set their own cookies and collect data in accordance with their own privacy policies. We have no control over how these third parties collect or use your data, and we encourage you to review their policies directly. By continuing to use our website, you consent to the use of cookies as described in this section. You can manage or withdraw your cookie consent at any time through your browser settings, though doing so may affect the functionality of certain parts of the site.

We may engage third-party service providers, such as advertising networks and analytics companies, to operate on our website. These providers may also use cookies or similar technologies. Cookies are small text files placed on your device when you visit the website. They are used to collect information about your browsing preferences and habits, improve your experience, remember your settings, and tailor content to your interests. Cookies are also used for statistical and analytics purposes. We use two types of cookies. Session cookies are temporary and are deleted from your device once you close your browser. Persistent cookies remain on your device after your browser is closed and are used to recognise you as a returning user, making it easier to access the website on future visits.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We will retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulations, or orders.
Your information will be shared with third-party trading platforms for 12 months. With your consent, this sharing will continue for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Information to a Third-Party Country or International Organisation

10. Security of Personal Data We implement commercially reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction. These safeguards are designed to reflect the nature and sensitivity of the data we process. While we take our security obligations seriously, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security and are not liable for any interception or loss of personal data beyond our reasonable control. Access to your personal data is restricted to personnel and authorised third parties who require it to perform their functions. All such parties are bound by confidentiality obligations. You are responsible for maintaining the confidentiality of any account credentials. Please notify us immediately if you suspect unauthorised access to your account or a breach of your personal data. Where a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the relevant authorities and, where required, affected individuals in accordance with applicable obligations and within the timeframes required by law.

We have taken appropriate organisational and technical measures to protect your personal data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that your personal data will remain completely secure at all times, and we are not liable for any indirect, incidental, or consequential damages arising from the use or disclosure of personal data. This includes, but is not limited to, disclosures resulting from transmission errors, unauthorised third-party access, or other causes beyond our control.
Where required by legal or other obligations outside our control, we may be required to disclose your personal data to third parties, including public authorities. In such cases, we have no control over how those third parties handle or protect your personal data.
The transmission of personal data over the internet cannot be guaranteed to be fully secure. We cannot ensure the security of any personal data you transmit to us through the internet.

11. Links to Third-Party Websites

Our website contains links to third-party websites and applications. These sites and apps are not under our supervision, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through third-party sites or apps.
Before accessing or using any third-party website or app, we recommend reading their privacy policy carefully and considering what Personal Data you share with them.

12. Modifications to this Policy We may update this Policy from time to time. When we do, we will revise the date at the top of this page. For material changes, we may also notify you directly — by email or through a notice on our website — prior to the change taking effect. We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes are posted constitutes your acceptance of the updated Policy.

Before visiting any third-party website or app, read their privacy policy carefully. Only provide your personal data to third parties once you are comfortable with how they handle it.

13. Your rights with respect to your personal information Under applicable privacy law, you have the following rights regarding your personal information: Right of access — You may request confirmation of whether we hold personal information about you, and if so, a copy of that information along with details of how we use it. Right to rectification — You may request correction of any personal information we hold about you that is inaccurate or incomplete. Right to erasure — You may request that we delete your personal information where there is no legitimate reason for us to continue holding it. Right to restrict processing — You may request that we suspend processing of your personal information in certain circumstances, for example if you contest its accuracy or object to our use of it. Right to data portability — Where applicable, you may request that we transfer your personal information to you or a third party in a structured, commonly used, machine-readable format. Right to object — You may object to the processing of your personal information where we rely on a legitimate interest as our legal basis, or where we process it for direct marketing purposes. Right to withdraw consent — Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact us using the details provided in this policy. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request. Please note that some rights are not absolute and may be subject to conditions or exemptions under applicable law. Where we are unable to fulfil a request, we will explain why.

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any inaccuracies, and delete any Personal Data we no longer require. You may also request that we restrict how we process your Personal Data. If you are a resident of the EEA, please refer to the relevant page. These rights apply to the Personal Data you have provided to us. To exercise any of these rights, please contact us by email at the address below. Right of Access We are able to confirm whether we are processing Personal Data about you. If we are, you may request access to that Personal Data. We will provide an electronic copy of the Personal Data being processed. A reasonable fee may be charged for additional copies. If you request the data electronically, it will be provided in that format. The right of access must not adversely affect the rights and freedoms of others. If a request would do so, we may refuse or limit our response accordingly. Right to Rectification You have the right to request that we correct inaccurate Personal Data. Where Personal Data is incomplete, you may also request that it be completed, taking into account the purpose for which it is processed. Right to Erasure You may request erasure of your Personal Data where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing based on legitimate interests pursued by us or a third party; (e) the Personal Data has been unlawfully processed; or (f) erasure is required to comply with a legal obligation. This right does not apply where processing is necessary: (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims. Right to Restriction of Processing If you question the accuracy of your Personal Data, you may request that we restrict its processing while accuracy is verified. Where processing is restricted, Personal Data may only be processed with your consent, to establish, exercise, or defend legal claims, to protect the rights of another person, or for reasons of substantial public interest within the European Union or a Member State. Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are party, you have the right to receive the Personal Data you have provided to us in a structured, commonly used format. You may also request that your Personal Data be transferred directly to another controller, where technically feasible. Exercising this right does not affect your right to erasure and must not adversely affect the rights and freedoms of others. Right to Object You have the right to object at any time to the processing of Personal Data concerning you that is based on legitimate interests pursued by us or a third party, including profiling based on those interests. If we cannot demonstrate compelling legitimate grounds for processing that override your rights, freedoms, or interests, or where processing is not necessary for the establishment, exercise, or defence of legal claims, we will cease processing. You have the right to object at any time to the processing of your Personal Data for direct marketing purposes. Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. Right to Lodge a Complaint You have the right to lodge a complaint with a supervisory authority established by a Member State to oversee the protection of individuals' rights in relation to the processing of Personal Data within the European Union. Please note that European Union and Member State laws may limit the rights described in this section. We will respond to requests made under this section within one month of receipt. Where necessary, given the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension and the reasons for it within one month of receiving your request. Responses to requests made under this section are provided free of charge, unless a request is manifestly unfounded or excessive, including where requests are repetitive. In such cases, we may charge a reasonable administrative fee or decline to act. If we have reasonable doubts about the identity of the person submitting a request, we may ask for additional information to verify your identity.